Shipping Fee:
Free Shipping on prepaid orders.
₹50 COD Charges on all Cash on Delivery orders.
Location Estimated Shipping Time
1. Returns – Damaged Items Only - We accept returns only for items received in a damaged condition. You must notify us within 1 day of delivery to be eligible. The item must be unused and in the original packaging. Clear photo or video proof of the damage must be provided. You must contact us within 24 hours of receiving the product. No other returns will be accepted.
2. Non-Returnable Items - All products are non-returnable unless damaged upon delivery and reported within 1 day.
This includes, but is not limited to:
3. Refunds for Damaged Items - Once your damaged item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a few business days.
4. Late or Missing Refunds - Check your bank account again. Contact your credit card company – it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, contact us at jacobsparrowwatches@gmail.com.
5. Sale Items - All sale items are final sale and cannot be refunded.
6. Exchanges (Damaged Items Only)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at jacobsparrowwatches@gmail.com and send your item to:
SCO 29 - 30, near Bittu Bangles, Sector 22C, Chandigarh, 160022
7. Shipping for Returns - You are responsible for your own return shipping costs. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund.
8. Contact Us - For any questions or help with a damaged item return:
📧 Email: jacobsparrowwatches@gmail.com
📍 Address: SCO 29 - 30, near Bittu Bangles, Sector 22C, Chandigarh, 160022
Describe your service or quality here.
Describe your service or quality here.
Describe your service or quality here.
Describe your service or quality here.
We deliver pan India. Free shipping is available on all orders, and most orders reach your doorstep within 3–5 business days.
Once your order is dispatched, you'll receive a tracking link via SMS and email. You can use it to follow your shipment in real time.
We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Absolutely. Every JacobSparrow timepiece is 100% authentic and quality-verified before dispatch. Our jewelry pieces carry BIS Hallmark and IGI certification wherever applicable.
We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. All transactions are fully secured.
Yes! Buy any 2 products and save 20% using code B2G20 at checkout. Follow us on Instagram @jacobsparrowwatches for exclusive drops and seasonal offers.
Keep your watch away from water, perfumes, and direct sunlight. Wipe it with a soft dry cloth after use. Avoid dropping or knocking it against hard surfaces to preserve the dial and strap.
Yes, we offer free polish and cleaning as a lifetime service for all JacobSparrow products. Reach out to our support team to avail this.
JacobSparrow offers a 100% Buy Back assurance on select jewelry pieces. Contact our team for eligibility and current buy-back rates.
