Refund policy

Eligibility for Return Request

To be eligible for a return request, you must meet all of the following conditions:

·       The product must be unused, unworn, and in its original packaging, along with all original tags, accessories, and the invoice.

·       A complete, continuous, and unedited unboxing video is mandatory for every return request.

The unboxing video must clearly show:

·       The sealed package before opening.

·       The shipping label with the order details.

·       The complete unboxing process without any cuts, pauses, or edits.

·       The damaged, defective, or incorrect product received.

⚠️ Important: Without a complete and uninterrupted unboxing video, no return, replacement, refund, or damage claim will be accepted under any circumstances.

In addition to the unboxing video, we may also request the following:

·       Clear photos of the product.

·       Clear photos of the outer packaging.

·       Your order number.

·       A brief description of the issue.

All return or damage claims must be reported within 24 hours of delivery. Any request submitted after this period will be considered ineligible and will not be accepted.

1. Returns – Damaged Items Only
We accept returns only for items that are received in a damaged condition. You must notify us within 1 day of delivery to be eligible for a return.
To be eligible for a return:

  • The item must be unused and in the original packaging

  • Clear photo or video proof of the damage must be provided

  • You must contact us within 24 hours of receiving the product

No other returns will be accepted.

2. Non-Returnable Items
All products are non-returnable unless they are damaged upon delivery and reported within 1 day.
This includes, but is not limited to:

  • Custom products

  • Personal care items

  • Perishable goods

  • Sale items

  • Change-of-mind purchases

3. Refunds for Damaged Items
Once your damaged item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

4. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company (processing may take time)
    If you’ve done all of this and still haven’t received your refund, contact us at:
    📧 jacobsparrowwatches@gmail.com

5. Sale Items
All sale items are final sale and cannot be refunded.

6. Exchanges (Damaged Items Only)
We only replace items if they are defective or damaged.
To exchange a damaged item for the same product, email us at:
📧 jacobsparrowwatches@gmail.com

7. Shipping for Returns

  • You are responsible for your own return shipping costs

  • Shipping costs are non-refundable

  • If your refund is approved, the cost of return shipping will be deducted from your refund

8. Contact Us
For questions or assistance with a damaged item return, contact us:
📧 Email: jacobsparrowwatches@gmail.com